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    PACE is the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center.

    With a full array of offerings, PACE can help you and your team stay current with the latest technology, trends and developments in the contact center and customer engagement industry.

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  • PACE provides regional and national networking events, educational summits and webinars to our members and guests throughout the year.
    This September, PACE presents the 2018 Washington Summit - the industry's premier compliance and regulatory event.

    Register Today




  • A new resource that is open to the public and will allow PACE members to promote their businesses to those looking for all types of contact center services. Each PACE member is entitled to a listing as part of the increased value we are offering to all of our corporate members.


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Navy Leisa Leather Sandal Lacole CLARKS Slide Women's 5qXCCf Who is responsible for the customer experience in an organization? While your average contact center agent has a responsibility to ensure customer satisfaction, agents alone cannot control the entire brand experience of a company.

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A Letter from Our Board Chair, the latest on the Washington Summit, PACE's new Resource and Supplier Directory, PACE Communication Protection Coalition Update and much more!
 
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Upcoming Events

PACE has grown into one of the largest trade associations in the world providing omni-channel customer engagement solutions for marketing, customer service, and compliance.

We enhance the ability of our members to provide outstanding customer engagement in omni- channel contact center environments through our four pillars:

We believe successful partnerships benefit everyone. We engage and support our members and partners through business development services, conferences and trade shows.

PACE provides a united voice in advocating for the benefit of contact centers on federal, state and local levels.

Our In-person and on-line educational events and regulation alerts cover all of the latest information on the broad spectrum of laws and regulations affecting every aspect of the contact center.

We provide programs and trainings to our members to share industry best practices, stay up-to-date on latest trends and offer advance professional education for contact center professionals.

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PACE Compliance Offerings

PACE CECP Certification

As a Customer Engagement Compliance Professional, you will be equipped with the tools to help your company navigate through compliance with confidence.

PACE SRO Accreditation

A self-regulatory organization is an organization that contributes a portion of regulatory authority with governmental oversight bureaus in particular industries or professions.

PACE Regulatory Guide

Since 2003, our guides have clearly and accurately explained the ever-changing telemarketing rules and legislation in one, easy-access online source.

Compliance Officer's Forum

If you're a compliance officer, attorney or someone interested in learning about the regulations that govern it, this is your opportunity.

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